Quality Management System - QMS

CHAPTER - 1


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A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization. (i.e. areas that can impact the organization's ability to meet customer requirements.)


Chapter 1:   Introduction

Chapter 2:   Meaning of Quality

Chapter 3:   Diementions of Quality

Chapter 4:   Quality Gurus ( Cont )

Chapter 5:   Quality Improvement and Role of Employees

Chapter 6:   Strategic Implications of TQM

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