In our everyday dealings with customers, one of three things is bound to happen. We either:
-fail to meet customer expectations
-meet customer expectations
-or exceed customer expectations
This course is designed to help you achieve the third option; “exceed customer expectations”.
The 5 star customer service experience is what I call “the wowing experience”. The ability to please your customers beyond what is expected, the drive that keeps them coming for more, the impression that keeps potential customers itching for a grasp and the service that keeps competitors chasing helplessly, gasping for breath.
At the end of this course, you will acquire practical skills that enable you to provide superior customer service experience to your clients like a true professional. We will be discussing practical approaches that work.