What are Teacher Accounts?

"Teacher Accounts" allows you to have multiple teachers under your account to teach and collaborate online. You can restrict teacher access using "read-only" and "full access" permissions to manage your courses, tests, contents, and live classes (virtual classroom).

Do you offer complete branding?

Unlike Enterprise LMS product, E-Learning Platform does not offer custom branding such as your own domain, theme, logo and changing the platform identity to look like your own product. However, we do support uploading your own logo and changing the theme for the Virtual Classroom application.

What about security?

Data security is of utmost importance to us - all our traffic is done over SSL, the web standard for secure data transmission, and files are stored with top-grade secured infrastructure.

Furthermore, we protect your audio and video files using signed URLs which are time based tokens that are only valid for a limited period of time. Once that time window has expired, the access token contained in the link will no longer work.

Do you offer a changelog service to track changes?

Yes, we do. You can track platform changes and new features at https://changelog-ep.braincert.com.

How is BrainCert different?

E-Learning Platform is tailored for instructors to deliver any type of training online. It comes integrated with 4 core platforms in one unified solution - courses platform, online testing platform, virtual classroom, and content management system. BrainCert is the only platform with a built-in WebRTC powered HTML5 Virtual Classroom that provides a real-time collaboration and state-of-the-art classroom environment for all your learners.

BrainCert offers over 10 low-latency datacenter locations worldwide - the largest secure global infrastructure, enabling you to schedule and launch live virtual classroom sessions no matter where you or your attendees may be!

Is there any other additional charge apart from the subscription fee?

No. Flat subscription fee includes all other costs such as hosting, hardware, bandwidth, monitoring and engineering resources. BrainCert takes care of hybrid cloud hosting, complex hardware resources, video processing, server-side recording (SSR), document conversion, premium bandwidth, servers for High-Definition WebRTC audio/video conferencing - all at our end. You can focus on your business’s core competency and leave the technology stack to BrainCert. It saves you time and money and keeps your customers happier.

How do I cancel or change my plan?

If the customer already has an active subscription, we will update it to the new plan and optionally prorate the price we charge next month to make up for any price changes. If you want to upgrade your plan or want to move on to something else, our friendly staff is here to help you out at [email protected].

Want even more? Have special needs?

If our plans above don't capture your business requirements or you're a non-profit organization, Contact us and we will be happy to work something out for you.

How do I pay?

So glad you asked! Once you sign up above, we'll set you up with payment processing via Stripe. We accept all major credit cards, you can update your payment details on your account page.

Are there any costs to me to sell a course, test, or live class?

BrainCert charges transaction fees for every sale made through our payment gateway Stripe, or PayPal.

Payments are deposited to your PayPal or Stripe account immediately after each transaction.

Have more questions before you sign up?

We're here to help. Send us an email at [email protected].

What is the difference between "Active users" and "Registered users"?

An "active user" is any user in your LMS who can sign in concurrently. For example, "25 active users" means that only 25 users can login to your LMS instance at the same time. Logged in users who are idle for an hour will be logged out and removed from the active users count. You can also manually logoff users in 'Account & Settings' --> 'List users' page under user options.

A "Registered user" is any user who has an user account in your LMS instance. You can have unlimited registered users created.

How does Virtual Classroom usage counted towards "Active users" limit?

Any user logging in to the LMS with a named user account is counted toward "Active users" limit. You can invite users by e-mail address option to a live virtual classroom session and these users are not counted towards the active users limit. They can join a live session by simply clicking on the secure link sent in the email invite without signing in to the LMS. Virtual Classroom limitations will apply in this scenario.

What about security?

Data security is of utmost importance to us - all our traffic is done over SSL, the web standard for secure data transmission, and files are stored with top-grade secured infrastructure.

Furthermore, we protect your audio and video files using signed URLs which are time based tokens that are only valid for a limited period of time. Once that time window has expired, the access token contained in the link will no longer work.

How is BrainCert different?

Enterprise LMS is a managed SaaS solution that comes integrated with 4 core platforms in one unified solution - courses platform, online testing platform, virtual classroom, and content management system. BrainCert is the only LMS with a built-in WebRTC powered HTML5 Virtual Classroom that provides a real-time collaboration and state-of-the-art classroom environment for all your learners.

BrainCert offers over 14 low-latency datacenter locations worldwide - the largest secure global infrastructure, enabling you to schedule and launch live virtual classroom sessions no matter where you or your attendees may be!

Is there any other additional charge apart from the subscription fee?

No. Flat subscription fee includes all other costs such as hosting, hardware, bandwidth, monitoring and engineering resources. BrainCert takes care of hybrid cloud hosting, complex hardware resources, video processing, server-side recording (SSR), document conversion, premium bandwidth, servers for High-Definition WebRTC audio/video conferencing - all at our end. You can focus on your business’s core competency and leave the technology stack to BrainCert. It saves you time and money and keeps your customers happier.

What is white-label LMS solution?

"White label" refers to a fully supported product or service that's made by BrainCert but re-branded under your company name, hence the term "white label". You can customize the LMS platform with your own logo, theme, domain and identity, allowing customers to associate the product with your brand.

You can focus on your business’s core competency and leave the technology stack to BrainCert. It saves you time and money and keeps your customers happier.

Do you offer a changelog service to track changes?

Yes, we do. You can track LMS changes and new features at https://changelog-lms.braincert.com.

Want even more? Have special needs?

If our plans above don't capture your business requirements or you're a non-profit organization, Contact us and we will be happy to work something out for you.

How do I pay?

So glad you asked! Once you sign up above, we'll set you up with payment processing via Stripe. We accept all major credit cards, you can update your payment details on your account page.

How do I cancel or change my plan?

If the customer already has an active subscription, we will update it to the new plan and optionally prorate the price we charge next month to make up for any price changes. If you want to upgrade your plan or want to move on to something else, our friendly staff is here to help you out at [email protected].

Are there any costs to me to sell a course, test, or live class?

BrainCert does not charge transaction fee when you sell your courses, tests and live classes using payment gateways such as Stripe, Paypal or Payumoney.

Payments are deposited to your PayPal or Stripe account immediately after each transaction.

Have more questions before you sign up?

We're here to help. Send us an email at [email protected].